Who we are

Neath Port Talbot Shopmobility is a registered charity number 1068667 and company limited by guarantee registered in Wales number 03445091.Should you wish to get in touch with us, our contact details can be found on our contact us page.

Our aim is to assist people with mobility impairments, whether temporary or permanent to access the shopping centres and locality within the towns of Neath and Port Talbot by providing facilities, in particular, wheelchairs and electric mobility scooters with the objective of improving their mobility, independence and quality of life.

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name, address, postcode, email and other contact details)

How we get the personal information and why we have it

The personal information we process is provided to us directly by you for the following reason:

  • To register you as a user and to provide our services/equipment to you.

We use the information that you have given us in order to.

  • Maintain our customer records whilst you are registered to use our services.
  • To enable us to provide you with our equipment and services.
  • For insurance purposes whilst using our services.
  • To keep you informed of any changes in our services.

We do not share your information with any other organisation or individual.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent.

You are able to remove your consent at any time. You can do this by contacting either of our shops on the following numbers. Neath 01639 637372. Port Talbot 01639 894949 or email admin@nptshopmobility.org

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored on our database.

We keep your personal information for as long as you remain a registered user of our services until we are notified that you wish to terminate your registration or no longer require our services. When we have been notified that you no longer wish to use our services, or cease to be a member for any other reason, We will then remove your information from our database and any paper based registration record will be securely shredded.

Your data protection rights

Under data protection law, you have rights including:

Your right of access
You have the right to ask us for copies of your personal information.

Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing
You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at our Neath Office on 01639 637372, email us at admin@nptshopmobility.org  or write to us by post to Neath Port Talbot Shopmobility Ltd, C/o Neath Port Talbot CBC, Civic Centre, NEATH, SA11 3QZ  if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details shown above.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Date: 05/03/2024